Effective Date: 1st November 2024
Your Right to Privacy Is Important To Us
At Queens Physiotherapy and Sports Injury Clinic, we are committed to maintaining the highest standards of confidentiality to ensure that all patients feel secure and confident in the care they receive. We value the trust our patients place in us and recognise the importance of safeguarding their privacy. This policy outlines our commitment to protecting patient information and maintaining confidentiality in all aspects of care. This confidentiality policy together with our privacy statement outlines our commitment to you.
Our Commitment to Confidentiality
- Confidentiality of Patient Information
We are dedicated to ensuring that all patient identities, medical histories, and personal details are kept strictly confidential. This applies to any information shared by the patient in person, through correspondence, or during consultations. - Staff Confidentiality Promise
All staff, including healthcare professionals, administrators, and support staff, sign a Confidentiality Agreement at the time of employment. This agreement reinforces their commitment to safeguarding patient information both during and after their employment with us. - Training and Awareness
We provide ongoing training to all staff members regarding confidentiality, privacy, and data protection. This training ensures that all employees understand the importance of patient confidentiality and are aware of their responsibilities under this policy. - Protection of Patient Records
We ensure that all patient records—whether physical or electronic—are securely stored and managed. Access to patient records is restricted to authorised personnel only and is granted on a need-to-know basis. - Preventing Breaches of Confidentiality
Our staff are responsible for taking reasonable precautions to prevent breaches of confidentiality, including the safe handling and disposal of sensitive information. We continuously assess potential risks and implement measures to minimise the possibility of accidental disclosures. - Social Media and Public Disclosure
Staff are prohibited from discussing any patient details on social media or in public forums. We maintain strict boundaries between professional duties and personal lives, and patient information must never be shared inappropriately. - Security of Patient Data
We use the latest technology and practices to ensure the highest levels of security for all patient data, both electronic and physical. This includes encryption, password protection and secure storage facilities. - Third-Party Disclosure
We will never share or pass on your personal contact information to third parties without your explicit consent, unless required to do so by law. - Compliance with Data Protection Laws
We fully comply with the General Data Protection Regulation (GDPR)(2018) and any other applicable data protection legislation. Patient privacy is integral to our practice, and we strive to meet and exceed legal requirements for data protection.
How to Contact Queens Physiotherapy
We welcome your views about our website and our Security and Privacy Policy. If you would like to contact us with any queries or comments or for further information from us on data protection and privacy, please contact:
The Data Protection Manager,
Queens Physiotherapy, 63 Osborne Rd, Farnborough GU14 6AP.
Email: admin@queensphysiotherapy.co.uk
Use of this Site is subject to our Terms and Conditions and Privacy Policy of Queens Physiotherapy.